J & J Recalling All OneTouch® Verio®IQ Meter & OneTouch® Ultra® Control Solution

By Canadian Diabetes Care Guide posted in Latest Diabetes News

Urgent Medical Device Recall Alert

dsc00260Johnson & Johnson’s LifeScan unit was quick to announce all of the OneTouch® Verio®IQ glucose meters are being recalled in the U.S. and Canada because they don’t warn users when blood sugar levels are extremely high and instead shut off.

“Dear Valued Customer:

At LifeScan, we hold our products to the highest standards of quality and are committed to communicating with you when we learn that a product does not fully meet expectations. Please read the following important information about the operation of your OneTouch® Verio®IQ Blood Glucose Meter.

Failure To Provide A Warning At Extremely High Blood Glucose Levels


We have recently determined that at extremely high blood glucose levels of 56.8 mmol/L and above, the OneTouch® Verio®IQ Meter will turn off instead of displaying the message “EXTREME HIGH GLUCOSE (above 33.3 mmol/L)” as intended. When turned back on, the meter enters Set-Up mode and requires the user to confirm the date and time settings before being able to test again. However, if your glucose level is still 56.8 mmol/L or above when testing, the meter will shut down again.

The likelihood of experiencing extremely high blood glucose levels of 56.8 mmol/L and above is remote. However, when they occur, they are a serious health risk and require immediate medical attention. Because the OneTouch® Verio®IQ Meter does not provide the “EXTREME HIGH GLUCOSE (above 33.3 mmol/L)” message at glucose levels of 56.8 mmol/L and above, there may be a delay in the diagnosis and treatment of extreme hyperglycemia, or incorrect treatment may be given. This could lead to serious injury. As a result, we have decided to replace all OneTouch® Verio®IQ Meters at no charge.”


Please call the OneTouch® Customer Care Line directly at 1 855 293-5075 to verify your OneTouch® Verio®IQ Meter Serial Number and confirm your mailing address so that we may ship you a replacement meter. Our representatives will also be happy to answer any questions you may have. Click here for details.


Urgent Medical Device Recall – OneTouch® Verio®IQ MeterIf you are using a OneTouch® Verio®IQ Meter, click here for details on the recall or call LifeScan Customer Service at 1-800-717-0276.

Urgent Medical Device Recall – OneTouch® Ultra® Control SolutionIf you are using OneTouch® Ultra® Control Solution, click here for details on the recall and affected lot numbers or call LifeScan Customer Service at

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